We require a 24-hour notice for any cancellations or rescheduling of appointments. Failure to provide sufficient notice may result in a cancellation fee.

Late arrivals may result in a shortened service time to accommodate subsequent appointments. The full service fee will still apply.

A credit card may be required to secure bookings for certain services or group appointments.

UrbanDiva Online is committed to protecting your privacy. We collect personal information solely for the purpose of providing our services and enhancing your experience.

Your information will not be shared with third parties without your explicit consent, except as required by law.

We implement industry-standard security measures to protect your data. You can request access to or deletion of your personal data at any time.

We strive for your complete satisfaction. If you are not fully satisfied with a service, please inform us within 48 hours, and we will do our best to make it right.

Refunds for services are generally not provided, but we may offer a complimentary touch-up or alternative solution at our discretion.

Unopened retail products may be returned or exchanged within 14 days of purchase with a valid receipt.